Evaluating Patients’ Satisfaction with Doctors Behavior at District Headquarter Hospital Dera Ghazi Khan

Abstract

Patient satisfaction is an important basis for doctor's care and medical treatment. Actively involving patients in their own care has been shown to improve motivation and treatment compliance. This study investigates patients’ satisfaction with doctors’ behaviors at the District Headquarter Hospital in Dera Ghazi Khan. Utilizing a structured questionnaire through quantitative research, data were collected from a sample of patients visiting various departments within the hospital. For this study, 120 patients were selected. At first stage, 6 different wards were selected purposively and at second stage, 20 patients will be selected from each selected ward by convenient sampling technique. The results indicate that while a majority of patients expressed satisfaction with doctors’ behavior. Statistical analysis also revealed that satisfaction levels varied slightly with patients’ age, gender, and education. The study highlights the importance of doctor-patient interpersonal relationships in improving overall healthcare outcomes and recommends ongoing professional development programs to enhance doctors’ soft skills in public hospitals. The results underscore the need for continuous training and behavioral evaluation of medical staff to enhance patient-centered care. This study contributes to the broader discourse on healthcare quality by highlighting the behavioral aspects of medical professionals in public sector hospitals of South Punjab.